Conciergerie deLuxe - Pay as You Go Offer

Pay As You go terms and conditions

Concierge services

Acting in the name and for the account of various partners, such as hotels, restaurants, florists and/or transportation service providers, IFFISO HNWICC, Inc aka Conciergerie deLuxe offers concierge services throughout various communication supports notably reservations for lodging, restaurant and car rental services.

Article 1. Service performance

IFFISO HNWICC, Inc aka Conciergerie deLuxe acts exclusively in the name and for the account of the Partners with regard to the offer and provision of all Services.
Except for legal provisions to the contrary, this detail may not in any way be the source of undertakings or liability on the part of IFFISO HNWICC, Inc aka Conciergerie deLuxe.

Applicable provision and performance terms

All services will be exclusively provided by the service providers under their sole responsibility.
Each service provider shall indicate its specific terms to the Client, who shall have knowledge of them prior to placing any service order.
It is the Client’s sole responsibility to respect the instructions of the service provider, particularly as concerns the premises, deadlines, security, formalities, legal and regulatory prescriptions, public policy and public health.
It may happen that certain specific benefits offered by the services providers and indicated on the Website may be cancelled, particularly for climatic reasons, availability and limitations on numbers.
The cancellation of any benefit for reason of force majeure shall not, in any case, lead to compensation for the Client.
The Client shall take the service provider’s specific payment terms into account.
The service providers may apply additional fees. These additional fees are indicated in the service provider’s specific terms.

Article 2. Pricing

All members are protected by the “Keep You Weatlhy®” principle applied by IFFISO HNWICC, INC.

According to this principle, IFFISO commits to negotiate the best rates for members when such rates are applicable and possible to be obtained. IFFISO commits to charge reasonable fees based on the nature of the member’s request (complexity, time frame to get the service delivered, human resources required for complying with member’s request,...).

IFFISO HNWICC, Inc aka Conciergerie deLuxe reserves the right to refuse any service which requires assistance from any licensed professional in accordance with the law of the State of execution of the service. Value of each concierge assistance can't go beyond $25.

IFFISO HNWICC, Inc aka Conciergerie deLuxe is entitled to charge or not any urgent request, $25 per hour started, at its sole discretion. The nature of concierge service request, complexity of the service to be rendered, expenses done by IFFISO HNWICC, Inc aka Conciergerie deLuxe to deliver the urgent service are elements to decide to charge or not the client Client for urgent service rendered.

Any concierge service requiring physical assistance from the concierge on behalf of the client will be charged $ 30 per hour started.

Individual clients may benefit from tailor-made all-inclusive offers.

Article 3. Cancellation

Except in the case of force majeure, if the Client cancels its order on the day of service performance, the Partner's cancellation fee shall equal 100% of the service price.
If the Client cancels its order prior to the day of service performance, the cancellation fee is determined by the Partner’s specific terms.
Any payment default by the Client, whether total or partial, shall lead to suspension, cancellation of service, the costs arising therefrom being borne by the Client, without prejudice to any action that may be brought against it.

Cancellation and amendment

Any request for trip cancellation or amendment by the Client must be sent by fax to: 1 (917) 591-8259 irrespective of the country of service performance.
Except in the event of force majeure, in the case of service cancellation by the Client, the cancellation fees vary according to the Partner.
All requests for cancellation or amendment drafted by the Client shall give rise to reimbursement of amounts paid by such Client, minus deduction of fees owing to IFFISO HNWICC, Inc aka Conciergerie deLuxe in consideration of its intermediation.

Article 4. Financial terms and payment methods

Except for provisions to the contrary, the price of Services are considered as stated in American dollars or local currency, excluding delivery charges and local taxes that may be imposed by certain countries’ authorities.
The payment for Services ordered is carried out either by IFFISO HNWICC, Inc aka Conciergerie deLuxe, which receives it in the name and for the account of the Partners, or directly by the Partners through transmission of the Client’s bank card number via a secure payment system.
Except for provisions to the contrary, payments are made by bank card (Visa, Eurocard/Mastercard and American Express are accepted).
Costs and service fees correspond to costs linked to Services ordered by the Client, borne by the Partners, in particular indirect taxes (VAT and other similar taxes) and other fees necessary to process Client’s orders.

Article 5. Service complaints

Any request for information, details and possible complaints must be sent to IFFISO HNWICC, Inc aka Conciergerie deLuxe, who will collect them in the name and for the account of the Partners in the 30 days following the end of the stay:

Either by registered letter, return receipt requested to IFFISO HNWICC, Inc aka Conciergerie deLuxe’s “Client Services" department at IFFISO HNWICC, Inc aka Conciergerie deLuxe – 445 Park Avenue, New York, NY 10022, subject to proof of identity.
Or by fax to the following number: (917) 591-8259
Or by e-mail to the following address: info@conciergeriedeluxe.com
Complaints shall only be accepted to the extent that the problems referenced therein were reported to IFFISO HNWICC, Inc aka Conciergerie deLuxe beforehand, so that it could attempt to remedy the issues so as to limit the damages sustained by the Client.
No complaint concerning loss(es), damage(s), or theft of baggage, clothing or personal effects under the watch of the Client during enjoyment of the service shall be accepted, except in the case of proven fault on the part of IFFISO HNWICC, Inc aka Conciergerie deLuxe or its Partners.

Article 6. Exemption from liability

IFFISO HNWICC, Inc aka Conciergerie deLuxe CAN NOT BE RESPONSIBLE IF YOU DID NOT CHECK WHETHER OR NOT THE HOTEL YOU STAY IN NEW YORK IS RECORDED INTO OUR LIST. IFFISO HNWICC, Inc aka Conciergerie deLuxe CAN NOT BE HELD RESPONSIBLE TO YOU OR A THIRD PARTY FOR ERRORS OR OMISSIONS OF ANY SORT COMMITTED BY IFFISO HNWICC, Inc aka Conciergerie deLuxe’S PARTNERS DURING THE ENTIRE PERFORMANCE OF SERVICE SOUGHT BY THE CLIENT.

Miscellaneous provisions.

IFFISO HNWICC, Inc aka Conciergerie deLuxe's failure to insist on strict adherence to any provision of these terms or to ensure such adherence does not constitute a renunciation of any provision or right. If any of the terms to this agreement are declared null, invalid or otherwise unenforceable by a competent tribunal, such declaration shall have no effect on the remaining provisions hereunder. This document is governed by New York law. The courts of the state of New York shall have sole jurisdiction over litigation arising from use of the Website.